How to Prepare for Your Cleaner's Arrival

We are unable to clean human or pet waste, blood, or vomit without prior notice, as these are considered hazardous materials (hazmat) cleaning. To ensure the safety of our staff and prevent the spread of contaminants between homes, such cleanings require special handling.

Please note there is a $50 fee for any cancellations or lock-out situations within 48 hours of your scheduled appointment.

What we ask of you:

• Please ensure there is running water, electricity, heat, and air conditioning within the home.
• Ensure walkways and driveways are cleared so your technician has a place to park.
• Please secure all pets. We love them, but they don't always love us!
• Please remove all clutter, toys, dishes, laundry, and excess trash from within the home.
• Please inform your cleaner if there are any broken or damaged items before their visit begins.
• Please allow your cleaner to tour the home and assess its condition upon arrival.
• Please note that we cannot guarantee a full clean of any areas that have not been prepared for cleaning, and it could result in an additional hourly fee.
• Please move any heavy objects or furniture that you would like us to clean around or under.
• Please leave out any labeled specialty products you'd prefer us to use on granite, shower glass, floors, or other surfaces.
• For the first appointment of the day, please allow up to a 1-hour arrival window; for any other appointment, please allow a 3-hour arrival window.